Refund & Cancellation Policy

Last updated: 6 November 2026

Polity+ plans are paid online through Razorpay. Prices are listed on our Pricing page and are final prices. Plans are switched on as described in our Delivery Policy. The Polity+ Android app is a free download.

1. Free trial

New Leadership and Block/Taluka Leadership accounts get a 14-day free trial, started in the Polity+ Android app or web app, once per person. No payment is taken for the trial.

2. No automatic renewal

Plans do not renew automatically. One payment covers one period (1 year, or 6 months for Block Leadership 30). We never take money from you unless you make the payment yourself. We remind you about 7 days before your period ends.

3. Cancelling

To stop using a plan: you don't need to do anything. Simply don't pay for the next period. You keep full access until the end of the period you have paid for.

To cancel a payment you have already made: email us as described in section 6. Whether you get money back depends on the refund rules in section 5.

4. At the end of the paid period

When your period ends, you get a grace period of up to 14 days with full access, so you have time to pay for the next period. After that, leadership features are paused. Your records are not deleted. When you pay again, everything is there as before.

5. Refunds

• Within 7 days, unused: if you ask within 7 days of a payment and have not used the paid features since that payment, we refund the full amount. Your plan is then switched off.
• After 7 days, or after using paid features: that payment is not refunded. You keep access until the paid period ends.
• Billing mistakes: if you were charged twice or charged the wrong amount, we refund the extra amount in full, whenever you tell us.
• Not delivered: if we cannot switch on your plan, we refund the full amount.

Approved refunds are made through Razorpay to the same payment method you used, within 5 to 7 working days after we approve them. The exact time your bank takes to show it can vary.

If a payment fails but money was taken from your account, it is returned automatically by your bank or Razorpay, usually within 5 to 7 working days. If it isn't, contact us with the Razorpay payment ID.

6. How to ask for a refund or cancellation

Email medianpolitysolutions@gmail.com with:

• the phone number on your Polity+ account,
• the date and amount of the payment, and the Razorpay payment ID (it is in your Razorpay receipt email),
• the reason for your request.

We reply within 48 hours. If you are not happy with our answer, you can contact our Grievance Officer, Akash Daunde, using the details on our Contact page.

7. Media and Polity services (custom work)

For services such as PR, press conferences, short films, digital marketing, surveys, brand building or training, the written quote sets out the advance and the payment stages. These rules apply unless your quote says something more generous:

• You cancel before work starts: we refund your advance in full, minus any costs we have already paid to others for your project (such as a venue booking), with receipts.
• You cancel after work has started: we refund the advance minus the value of the work already done, as per the stages in your quote, and minus costs already paid to others.
• Work already delivered and approved is not refunded.
• We cancel, or cannot deliver: we refund in full everything you paid for work we have not delivered.
• Billing mistakes: any extra amount charged by mistake is refunded in full.

To cancel, email medianpolitysolutions@gmail.com with your name, the project and the payment details. Approved refunds are paid back to the same payment method, or by bank transfer, within 5 to 7 working days after we approve them.

See also our Terms & Conditions, Delivery Policy and Privacy Policy.